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Software Downloads

Software to support SxS-1 Media and MEAD adaptors is now available for XDCAM EX Products

Firmware updates for the PMW-EX1 and PMW-EX3 camera's to support the use of SXS-1 media is now available from our e-support site. This software is free of charge once the end user approves the EULA on the site and can be applied directly by the end user. Firmware can be loaded from either a MAC or PC and requires the user to supply a USB cable.

There is also now available via our Service dept a firmware update for the PMW-EX30 deck to provide the SXS-1 media compatibility. This upgrade has to be installed by Sony service however there is also no charge for performing the upgrade.

Firmware updates for the PMW-EX1R and the PMW-350 are also now available from the e-support site.

This software provides two important improvements for using alternate media in the EX camera?s and decks which is also part of the firmware upgrade for the EX1, EX 3 and EX30 above* however these versions need to be installed in the new PMW-EX1R and PMW-350 camera?s. As you are aware Sony has now introduced two new media adapters the MEADMS01 Memory Stick media adaptor which supports MS HX media for XDCAM EX emergency use and the MEADSD01 SD card adaptor for SD or SDHC Class 10 cards for emergency use. This firmware supports the use of the MEAD adapters and their related media in the EX1R and 350. This software is free of charge once the end user approves the EULA on the site and can be applied directly by the end user. Firmware can be loaded from either a MAC or PC to an SXS card for upgrading these products.

*Please note the SBACUS10 does not support the MEAD adapters the MS or SD media must be directly connected via a port or USB adapter.

http://support.sonybiz.ca

HXR-NX5U NXCAM CAMCORDER FIRMWARE VERSION 2.0 SOFTWARE UPDATE

A minor software issue has been discovered affecting the HXR-NX5U when used in conjunction with the optional HXR-FMU128. A "Buffer Overflow" message will be displayed in the viewfinder and the unit will fail to record content as required. Although this issue has been identified in only a very small number of units, Sony takes all technical issues seriously and, as a precaution, is offering a software update for all existing camcorders within a specific serial number range. Units with serial numbers higher than 111585 are not affected.

Note: this "Buffer Overflow" message may also occur when defective or incorrect type SD or Memory Stick cards are used. This software update will not address the use of defective or incorrect type SD or Memory Stick cards.

Applicable North American serial number range: 110001 - 111585

It is strongly recommended that units within this range (except as noted below) be updated from Version 1.0 firmware to Version 2.0 firmware.

Software Download:

Sony has prepared a user-installable software upgrade to Version 2.0 firmware :

- PC is required with a USB connection (no need to open camera body)
- Installation time is approximately two minutes

Follow the link below to download the Version 2.0 firmware update software and detailed instructions.

http://support.sonybiz.ca

Note: This firmware update will reset the camera software to factory default with the exception of Clip Names. Users should note the current saved settings prior to installing the update so that Clock, Menu and Picture Profile settings can be reset to the previously saved configuration.

Users wishing to have the Version 2.0 firmware upgrade performed by Sony should contact their regional Sony Professional Service facility:

Use of the HXR-FMU128 prior to installation of Version 2.0 firmware:

Power on the HXR-NX5U and confirm the power lamp of the attached HXR-FMU128 is lit before beginning recording. If the HXR-FMU128 power lamp is not lit, remove the battery from the camcorder and reinstall it again to the camcorder.

Sony thanks you for your continued trust in our commitment to excellence and as your manufacturer of choice when investing in high quality professional video tools.

Click here to download the Version 2.0 firmware update software and detailed instructions. Please make sure to read the instructions carefully before installing.

Thank you,

Brain Young
Marketing Manager Acquisition Systems
Content Creation Division
Sony of Canada Ltd.